We contribute to the development of our customers and society through IT solution services, including software development, data processing services, and sales systems.
In our business operations, we handle various types of data, including personal data entrusted to us by our customers.
Based on this context, we have established the following Privacy Policy. We will communicate this Privacy Policy to all managers and employees and establish a management system to appropriately protect all data assets we handle.
1. Our entire company strives to protect personal data.
2. We comply with applicable laws and regulations.
3. We make efforts to prevent incidents and implement corrective measures.
4. We respond to complaints and inquiries within a reasonable timeframe.
5. We continuously strive to improve our internal systems to protect personal data.
Personal Data Processing
- Company Processing Personal Data
TECHZEN CO., LTD
3rd Floor, No. 06 Tran Phu, Thạch Thang Ward, Hai Chau District, Đa Nang, Vietnam
General Director: LE DUY LINH
- Personal Data Management System
We have established a personal data management system under the supervision of a security officer responsible for handling personal data.
Additionally, we comply with the laws and regulations on personal data protection of the Socialist Republic of Vietnam. For personal data provided to us from abroad, we strive to adhere to the data protection and management systems required by the applicable laws and regulations of the respective foreign country.
- Processed Personal Data and Purpose of Use
The personal data we hold will only be processed to the extent necessary to achieve its intended purpose. The purpose of use for each type of personal data (listed in parentheses) is as follows:
(1) Personal data of individuals requesting information about our company, services, etc.
(To respond to inquiries)
(2) Personal data of individuals using our services
(To provide necessary support for service usage)
(To conduct surveys related to our various services)
(3) Personal data entrusted to us in relation to our business development activities
(To perform required tasks as per contractual obligations)
(4) Personal data of individuals applying for our recruitment process
(To carry out recruitment and selection procedures)
(5) Personal data of our employees
(To manage human resources and employee welfare programs)
- Provision of Personal Data to Third Parties
We will not disclose or provide customers’ personal data to third parties without prior consent, except in the following cases:
(1) When required by laws and regulations (including providing information for investigations or legal procedures conducted by public authorities as mandated by law).
(2) When necessary for judicial proceedings (including pre-trial procedures).
(3) When necessary to protect vital interests such as the life, health, or property of customers or the community.
(4) When providing data to agents, subcontractors, or other organizations bound by confidentiality obligations with us, to the extent necessary to achieve the intended purpose of use.
- Personal Data in Outsourced Services
We may outsource certain activities related to personal data processing to external service providers. We consider the management of these service providers highly important and select only those recognized for maintaining an adequate level of personal data protection when engaging in outsourced services. We also clarify necessary obligations through contracts or other agreements.
Furthermore, we require service providers to handle personal data appropriately and conduct continuous monitoring and inspections as needed to ensure the secure management of personal data.
- Security Management Measures
To prevent incidents related to personal data processing, we implement security measures across external, physical, technical, personnel, and organizational aspects.
(1) Organizational Security Management Measures
– We establish and maintain an organized framework for security management.
– We develop and operate according to a security handbook.
– Continuous improvements are made through self-assessments by data handlers, audits, and management evaluations.
(2) Personnel Security Management Measures
– Regular training is conducted for employees on proper personal data handling.
– Employees are required to sign confidentiality agreements related to personal data processing.
(3) Physical Security Management Measures
– Security levels are established, and access control measures are enforced.
– Preventive measures are implemented to avoid theft or leakage of electronic devices and media.
– Personal data deletion and secure disposal of electronic devices and media are conducted thoroughly.
(4) Technical Security Management Measures
– Strict access control measures are enforced.
– Mechanisms are implemented to protect against unauthorized access and malware from external sources.
- Requests for Disclosure, Correction, Suspension of Use, etc., of Personal Data
Please refer to [Issues Related to the Response Procedure for the “Personal Information Disclosure Request Form”] below
- Chief Security Officer
TECHZEN CO., LTD.
Operations and Security Department
- Personal Data Protection Consultation Service
contact@techzen.vn
Issues Related to the “Request for Disclosure” Procedure
We accept requests for disclosure, deletion, correction, suspension of use, etc., regarding “personal data subject to disclosure” from individuals.
- Procedure
The procedure for requesting personal data disclosure is as follows:
- The customer requests a “Personal Data Disclosure Request Form” from our Personal Data Protection Consultation Service.
- The customer submits the completed “Personal Data Disclosure Request Form” along with identification documents (applicable to legal representatives and authorized representatives, collectively referred to as “representatives”) via mail, email, or fax to our Personal Data Protection Consultation Service.
- We will notify the applicant of the receipt of the request via email or phone.
- We will provide the requested information through the notification method specified by the applicant.
* We may not respond if the submitted request form or identification documents are incomplete or incorrect.
* The request form and identification documents will only be used for responding to the request.
* No fee will be charged for this request.
* In some cases, we may be unable to respond through the requested notification method. If so, details will be sent via email.
- Identification Documents
Please prepare official documents to verify the identity of the individual or representative. For requests submitted via mail or fax, a copy of the document must be provided. Only valid documents will be accepted.
Sensitive data, such as registered residence details, must be redacted before submission, as we do not collect such information.
- For Individuals
Please provide one of the following:
(1) A copy of the Citizen Identification Card
(2) A copy of the Passport
(3) A copy of the Driver’s License
- For Legal Representatives
Please provide:
(1) A copy of an official document proving the legal representative’s authority
(2) One of the following documents to verify the legal representative’s identity:
+ A copy of the Citizen Identification Card
+ A copy of the Passport
+ A copy of the Driver’s License
- For Authorized Representatives
Please provide two documents in total, including:
(1) The original Power of Attorney with the individual’s signature and stamp
(2) One of the following documents to verify the authorized representative’s identity:
+ A copy of the Citizen Identification Card
+ A copy of the Passport
+ A copy of the Driver’s License
Effective Date: January 1, 2025
