We contribute to the development of our customers and society through IT solution services, including software development, data processing services, and sales systems.
In our business operations, we handle various types of data, including personal data entrusted to us by our customers.
Based on this context, we have established the following Privacy Policy. We will communicate this Privacy Policy to all managers and employees and establish a management system to appropriately protect all data assets we handle.
1. Our entire company strives to protect personal data.
2. We comply with applicable laws and regulations.
3. We make efforts to prevent incidents and implement corrective measures.
4. We respond to complaints and inquiries within a reasonable timeframe.
5. We continuously strive to improve our internal systems to protect personal data.
Personal Data Processing
- Company Processing Personal Data
TECHZEN CO., LTD
3rd Floor, No. 06 Tran Phu, Thạch Thang Ward, Hai Chau District, Đa Nang, Vietnam
General Director: LE DUY LINH
- Personal Data Management System
We have established a personal data management system under the supervision of a security officer responsible for handling personal data.
Additionally, we comply with the laws and regulations on personal data protection of the Socialist Republic of Vietnam. For personal data provided to us from abroad, we strive to adhere to the data protection and management systems required by the applicable laws and regulations of the respective foreign country.
- Processed Personal Data and Purpose of Use
The personal data we hold will only be processed to the extent necessary to achieve its intended purpose. The purpose of use for each type of personal data (listed in parentheses) is as follows:
(1) Personal data of individuals contacting us for business, service, or other inquiries
(To respond to customer inquiries)
(2) Personal data of individuals using our services
(To provide necessary support during the use of our services)
(To conduct surveys on our services)
(3) Personal data of individuals collaborating with us in business development activities
(To fulfill tasks agreed upon in the contract)
(4) Personal data of individuals applying through our recruitment process
(To carry out recruitment procedures)
(5) Personal data of our employees
(To manage personnel and provide employee benefits)
- Provision of Personal Data to Third Parties
We will not disclose or provide customers’ personal data to third parties without prior consent, except in the following cases:
(1) When required by laws and regulations (including providing information for investigations or legal procedures conducted by public authorities as mandated by law).
(2) When necessary for judicial proceedings (including pre-trial procedures).
(3) When necessary to protect vital interests such as the life, health, or property of customers or the community.
(4) When providing data to agents, subcontractors, or other organizations bound by confidentiality obligations with us, to the extent necessary to achieve the intended purpose of use.
- Personal Data in Outsourced Services
We may outsource certain activities related to personal data processing to external service providers. We consider the management of these service providers highly important and select only those recognized for maintaining an adequate level of personal data protection when engaging in outsourced services. We also clarify necessary obligations through contracts or other agreements.
Furthermore, we require service providers to handle personal data appropriately and conduct continuous monitoring and inspections as needed to ensure the secure management of personal data.
- Security Management Measures
To prevent incidents related to personal data processing, we implement security measures across external, physical, technical, personnel, and organizational aspects.
(1) Organizational Security Management Measures
– We establish and maintain an organized framework for security management.
– We develop and operate according to a security handbook.
– Improvements are made through self-assessments conducted by personal data handlers, as well as audits and management evaluations performed by supervisory personnel.
(2) Personnel Security Management Measures
– We conduct regular training for employees on proper personal data handling.
– We compile and retain confidentiality agreements regarding personal data processing for all our employees.
(3) Physical Security Management Measures
– Security levels are established, and access control measures are enforced.
– Appropriate measures are taken to prevent theft or information leakage from electronic devices and storage media.
– We strictly enforce the deletion of personal data as required by our policies and ensure the safe disposal of electronic devices and storage media.
(4) Technical Security Management Measures
– Strict access control measures are enforced.
– Mechanisms are implemented to protect against unauthorized access and malware from external sources.
- Requests for Disclosure, Correction, Suspension of Use, etc., of Personal Data
Please refer to the “Procedures for Responding to Information Disclosure Requests” detailed below.
- Information Security Support Department
TECHZEN CO., LTD.
Head of Security Management and Operations: Mr. Lu Van Nhut
- Personal Data Protection Consultation Window
van-hanh@techzen.vn
Issues Related to the “Request for Disclosure” Procedure
We accept requests for disclosure, deletion, correction, suspension of use, etc., regarding “personal data subject to disclosure” from individuals.
- Procedure
The procedure for requesting personal data disclosure is as follows:
- Customers should contact the Personal Data Protection Consultation Window of our Information Security Support Department to obtain the “Personal Data Disclosure Request Form.”
- Customers are required to submit the “Personal Data Disclosure Request Form” along with a copy of an identification document (such as a national ID card of the legal representative or authorized representative, hereinafter referred to as “identification document”) via email to our Information Security Support Department.
- We will notify customers via email regarding the acceptance status of their request.
- We will inform customers of the processing results via email.
* We may not respond to requests if the provided request form or identification document is incorrect or incomplete.
* The information provided in the request form and attached documents will be used solely for the purpose of processing the request.
* The request processing is completely free of charge.
* Depending on the specified notification method, we may not be able to respond to the request. In such cases, further details will be provided via email.
- Identification Documents
To verify the identity of the legal representative or authorized representative, please prepare one of the following valid identification documents and send a scanned copy via email to our Information Security Support Department.
We only accept valid identification documents.
We do not collect information related to permanent residence, place of birth, or other similar details, as well as sensitive personal data as defined by regulations. Therefore, customers are requested to black out, redact, or censor such information before submission.
- For Individuals
Please provide one of the following:
(1) A copy of the Citizen Identification Card
(2) A copy of the Passport
(3) A copy of the Driver’s License
- For Legal Representatives
Please provide:
(1) A copy of an official document proving the legal representative’s authority
(2) One of the following documents to verify the legal representative’s identity:
+ A copy of the Citizen Identification Card
+ A copy of the Passport
+ A copy of the Driver’s License
- For Authorized Representatives
Please provide two documents in total, including:
(1) The original Power of Attorney with the individual’s signature and stamp
(2) One of the following documents to verify the authorized representative’s identity:
+ A copy of the Citizen Identification Card
+ A copy of the Passport
+ A copy of the Driver’s License
This Privacy Policy is issued on: January 1, 2025.
