Techzen Company Limited

The business already has a software product but wants to improve its usability and update it with new features

Foreign customers are looking for Vietnamese partners to outsource software development

Companies in Vietnam have specific fields of expertise and need to find a partner to address technical issues related to the cloud

Foreign companies want to find Vietnamese companies to establish lab teams

Customer pain points

Japanese companies want Vietnamese partners to develop products in the online skincare consultation and care platform, bridging the gap between consulting experts and customers.

Our Working Process

Analysis of demand

• Meet and discuss with customers to understand their requirements.
• Analyze the current system and identify issues.

Propose solutions

• Propose suitable solutions that meet customer requirements and capabilities.
• Provide a demo or prototype for evaluation.
• Explain in detail the solution, including features, benefits, costs, and implementation timelines.

Implement solutions and develop products

• Develop a detailed implementation plan, including stages, tasks, and responsibilities.
• Develop software according to the plan, using appropriate technology.
• Ensure software quality through rigorous testing and verification.
• Install and hand over the software to the customer.

Operate and maintain

• Provide user manuals and training for staff.
• Offer technical support services for customers.
• Regularly update software to meet changing needs.
• Gather customer feedback and continually improve the software.

Analysis of demand

• Meet and discuss with customers to understand their requirements.
• Analyze the current system and identify issues.

Propose solutions

• Propose suitable solutions that meet customer requirements and capabilities.
• Provide a demo or prototype for evaluation.
• Explain in detail the solution, including features, benefits, costs, and implementation timelines.

Implement solutions and develop products

• Develop a detailed implementation plan, including stages, tasks, and responsibilities.
• Develop software according to the plan, using appropriate technology.
• Ensure software quality through rigorous testing and verification.
• Install and hand over the software to the customer.

Operate and maintain

• Provide user manuals and training for staff.
• Offer technical support services for customers.
• Regularly update software to meet changing needs.
• Gather customer feedback and continually improve the software.

The business aims to manage work quality and evaluate personnel effectively

The business desires to tightly and clearly manage procurement expenses

The business aims to manage devices and user access effectively

The business aims to boost employee motivation

The business aims to have a highly secure internal information exchange platform

The business aims to have an efficient timekeeping tool and optimally integrate C & B management

Customer pain points

With a large workforce and repetitive daily tasks, many businesses struggle to motivate their employees. Understanding this challenge, Techzen introduces Techpoint, a technology solution for managing rewards and recognition. Designed to increase job engagement and uplift employee morale, Techzen has successfully implemented Techpoint, creating a dynamic and positive work environment.

Our Working Process

Solution Proposal

Propose optimal solutions after aligning on goals.

Discussion and Adjustment

Discuss and adjust goals to align with the business.

Analysis of demand

Thoroughly research the needs and challenges of the business.

Product Development

Build and refine the product based on the chosen solution.

Trial Experience

Businesses trial the product and provide feedback for refinement.

Operations and Maintenance

Provide professional operation and maintenance services.

Analysis of demand

Thoroughly research the needs and challenges of the business.

Discussion and Adjustment

Discuss and adjust goals to align with the business.

Solution Proposal

Propose optimal solutions after aligning on goals.

Product Development

Build and refine the product based on the chosen solution.

Trial Experience

Businesses trial the product and provide feedback for refinement.

Operations and Maintenance

Provide professional operation and maintenance services.

The product’s output quality does not meet the desired standards of the business, necessitating the search for a consulting unit to ensure quality

The software company lacks a dedicated quality management team and does not have an available testing system

The company outsources or hires product teams and needs a third-party unit for quality assurance

Customer pain points

The enterprise is struggling with software quality management due to the absence of a dedicated QA team. Currently, software testing is primarily performed by developers, leading to several issues such as: software quality is not guaranteed, difficulty in tracking and measuring software quality, high time and cost expenditures for fixing errors

Our Working Process

Gather and Analyze Customer Issues

• Interview customers to collect detailed information about encountered issues and improvement needs.
• Monitor error reports and customer support requests.
• Prioritize issues based on their impact and severity.

Plan QA/QC

• Define QA/QC objectives for the project.
• Select appropriate quality control and management techniques.
• Allocate resources for QA/QC activities.
• Schedule QA/QC activities.

Design Test Cases

• Analyze software requirements to identify necessary test cases.
• Write test cases for each identified scenario.
• Evaluate test cases to ensure completeness and accuracy.

Execute Tests

• Perform test cases as planned.
• Record test results.
• Report bugs to the development team.

Product Maintenance

• Monitor user feedback on software quality.
• Fix newly discovered bugs.
• Provide support for users encountering difficulties with the software.

Gather and Analyze Customer Issues

• Interview customers to collect detailed information about encountered issues and improvement needs.
• Monitor error reports and customer support requests.
• Prioritize issues based on their impact and severity.

Plan QA/QC

• Define QA/QC objectives for the project.
• Select appropriate quality control and management techniques.
• Allocate resources for QA/QC activities.
• Schedule QA/QC activities.

Design Test Cases

• Analyze software requirements to identify necessary test cases.
• Write test cases for each identified scenario.
• Evaluate test cases to ensure completeness and accuracy.

Execute Tests

• Perform test cases as planned.
• Record test results.
• Report bugs to the development team.

Product Maintenance

• Monitor user feedback on software quality.
• Fix newly discovered bugs.
• Provide support for users encountering difficulties with the software.

Managers face difficulties in finding internal management systems

Schools and educational institutions want a customized E-learning system tailored to their specific requirements

Manufacturing businesses need a professional system to manage, track, and care for customers

Software developers struggle with integrating digital technology solutions into existing systems

Banks and financial institutions want to improve their security systems and optimize online transaction processes

Logistics companies need a solution to track and manage shipments in real-time

Customer pain points

The University of Economics in Da Nang faces difficulties in managing and customizing online courses according to the specific requirements of different faculties and lecturers. Techzen developed the StudyArts system, which allows easy integration of teaching materials, lecture videos, and interactive online tools. This has made teaching and learning more efficient, meeting the needs of both lecturers and students.

Our Working Process

Analysis of demand

Techzen conducts a detailed survey of the school’s E-learning system to identify current difficulties and limitations.

Propose solutions

Techzen creates a detailed implementation plan, including work phases, estimated timelines, and necessary resources.

Implement solutions and develop products

Techzen deploys the StudyArts system across the entire school, continuously evaluating its effectiveness and optimizing the system.

Needs analysis

Based on the survey results, Techzen analyzes the specific needs of the school to propose suitable solutions.

Development and completion of the solution

Techzen develops the StudyArts system based on the analyzed requirements, then implements a small-scale deployment for testing and adjustments.

Surveying the current situation

Techzen conducts a detailed survey of the school’s E-learning system to identify current difficulties and limitations.

Needs analysis

Based on the survey results, Techzen analyzes the specific needs of the school to propose suitable solutions.

Implementation planning

Techzen creates a detailed implementation plan, including work phases, estimated timelines, and necessary resources.

Development and completion of the solution

Techzen develops the StudyArts system based on the analyzed requirements, then implements a small-scale deployment for testing and adjustments.

Deployment and efficiency evaluation

Techzen deploys the StudyArts system across the entire school, continuously evaluating its effectiveness and optimizing the system.

Techzen map